Shipping and Returns

Shipping

Shipping is currently available to Canada and the United States. If you are located outside of these areas and would like to place an order please contact us (design@officialrugplug.com) with your request.

Orders are shipped via UPS with tracking provided - you will receive an email with the tracking information once your order has shipped.

The buyer is responsible for any applicable tax, duty and import fees.

We ask that you review your order details prior to confirming. We are not responsible for shipments lost in transit once they leave our facility.

Returns

All sales are final.

Please note that our products are handmade items and may have minor imperfections and/or irregularities. If you have any questions please contact us at design@officialrugplug.com.